What We Collect and Why We Collect It
When you open an account, we collect your name, email address, phone number and the wallet identifier linked to your DANA, OVO or GoPay account. This is needed to process deposits, verify withdrawals and route support requests to the right team. If you contact us through
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live chat or email, we retain those conversation logs to resolve your case and improve the quality of our responses. Device data — browser type, operating system, IP address — is collected automatically on each session; this lets us detect unusual access patterns and protect your
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account from unauthorised logins. We do not store your full wallet PIN or password at any point. Payment data transmitted through DANA, OVO or GoPay passes through each provider's own secure channel before reaching our system, so the wallet itself handles credential security on its end.
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We retain account data for as long as your account remains active or as required by applicable law. Where local law in Indonesia requires us to share data with a regulatory body, we will do so and notify you where that is legally permitted. You can
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ask us to correct inaccurate data or request a summary of everything we hold on your account by reaching our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.