Reference

Terms That Govern Your gopay101 Account

These terms set out the rules between you and gopay101 — covering account creation, wallet deposits through DANA, OVO, and GoPay, how we handle your funds, and what we expect from you while using the platform.

DANA, OVO, GoPay deposits coveredAccount eligibility rules applyJurisdiction-dependent accessSubject to local lawUpdated when terms change
gopay101 Terms That Govern Your gopay101 Account
TERMS CONTACT PATHS

Ask Us About These Terms

If any clause is unclear or you need to raise a concern about how your account is being handled, our support team is reachable through the channels below. We respond to terms-related questions with a written reply so you have a record of our position. For wallet disputes involving DANA, OVO, or GoPay transactions, include your wallet reference number when you contact us.

Team online

Live Chat

Reach us through the live chat widget on the site for terms questions, account access issues, or wallet transaction disputes that need a quick written response.

Email Support

Send detailed terms or account queries by email. Attach your wallet reference for any DANA, OVO, or GoPay transaction you want us to investigate or clarify.

Account Help Centre

Your account dashboard includes a help section where you can review our current terms, check your transaction history, and submit a formal query about any clause.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

gopay101 holds your account data only for as long as your account remains active and for any period required by applicable regulation. Wallet credentials for DANA, OVO, and GoPay are never stored on our servers — payment processing goes through the wallet providers' own encrypted channels. We use SSL encryption on every page, and account login is protected by OTP verification sent to your registered mobile number. If you want to request a copy of the data we hold, or ask us to close your account, contact support in writing and we will process the request according to the applicable rules in your region.

Data Retention We keep your account data only while your account is active or as required by applicable law. You can request a data summary through our support email at any time.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet choice between DANA, OVO, and GoPay. You can manage these in your browser settings.
Account Security OTP verification protects every login. If you suspect unauthorised access, contact support immediately — we can freeze your account while we investigate the issue.
Term Change Notice When we update these terms, a notice appears in your account dashboard. Continued use of gopay101 after the notice date is treated as acceptance of the revised terms.

Common Questions About These Terms

These are the questions we get asked most about how the terms work in practice — covering account eligibility, wallet rules, data rights, and what to do when something is unclear.

Yes. Every wallet transaction — whether through DANA, OVO, or GoPay — falls under these terms. Wallet-specific limits shown at the deposit screen are part of the agreement.

No. Each person may hold one account only. Duplicate accounts are identified during wallet verification and may result in both accounts being suspended pending review.

We post a notice in your account dashboard before changes take effect. If you continue using the platform after that date, you are treated as having accepted the updated version.

Contact support by email with your account details and a written data request. We will process it according to the applicable rules in your region and eligible jurisdiction.

Stop using the platform and contact us in writing before your next deposit. We can clarify the clause and, where possible, explain how it applies to your specific account situation.

The core terms are the same across supported regions, including Batam. Where local law in your region conflicts with any clause, the locally applicable rule takes precedence over our platform terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.